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Catastrophe Field Fire Claims Representative Resume Sample


Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address

QUALIFICATIONS PROFILE

Highly talented and performance-driven professional offering immeasurable success within insurance field coupled with keen expertise in providing seamless insurance claims support and customer service to clients. Exhibit superior talents in utilizing appropriate methods and a flexible interpersonal style in investigating, evaluating, negotiating, and settling assigned claims. Commended for training and developing employees to foster team unity toward achievement of corporate goals. Consistently thrive to establish win-win relationships with customers by addressing diverse needs and providing utmost satisfaction. Recognized for keen eye to detail and proven capability to multitask in fiercely competitive and fast-paced environment.

CORE STRENGTHS

  • Insurance Policy Knowledge
  • Outstanding Customer Service and Public Relations
  • Claims Investigations and Documentation
  • Confidential Records Management
  • Human Resources Administration
  • Time Management and Prioritization
  • Problem Resolution and Decision Making
  • Excellent Presentation and Closing Skills
  • Articulate Oral and Written Communication
  • Continuous Profitability and Performance Improvement

EMPLOYMENT HISTORY

STATE FARM INSURANCE, MURFREESBORO, TN
CATASTROPHE FIELD FIRE CLAIMS REPRESENTATIVE | 2005-PRESENT

Rendered high level of assistance to policyholders with personal property claims and their resolution by cash settlement or replacement services. Met personally with policyholders to resolve claim concerns and assisted with understanding the claim process. Instrumental in investigating the loss reported, evaluating damages claimed, negotiating settlement, and concluding property and liability claims.

Notable Achievements:

  • Extensively traveled all over the country to settle home insurance claims on site during the inspection with up to $100K of authority
  • Deployed to California, New York, Minnesota, Arizona, and Oklahoma and back to California all within the last 12 months
  • Earned promotion from RB1 to RB2 and received pay raise and bump in authority in 2007
  • Reputed as a team leader and expertly managed more than 15 people responsible for claim reviews and claim assignments, as well as in granting authority for payments and performing evaluations of peers
  • Served as an intial member of the Brian Beers section development group.
  • Appointed by the management to discuss business acumen, strategies for growth, and areas of improvement monthly

FIELD FIRE CLAIMS REPRESENTATIVE | 2004-2005

Regularly interfaced with customers, State Farm Insurance agents, attorneys, and service providers through the process of settling homeowner and other personal property claims. Pivotal in inspecting and investigating physical property sites and evaluating the facts of a claim. Maintained the confidentiality of claim information and settled claims within authority levels. Utilized State Farm claims systems and other technologies to perform job duties. Communicated with customers and associates over the telephone, in person, and in written correspondence.

Notable Achievements:

  • Obtained $25K authority at the end of tenure working in Murfreesboro, Tennessee
  • Worked remotely in Chattanooga, Tennessee and held responsible for handing out advance payments to people fleeing Hurricane, Katrina
  • Collaboratively worked with the REACT TEAM and deployed to local disaster areas, such as tornado’s in Murfreesboro, floods in Nashville, and others
  • Applied to become a National Catastrophe Insurance Adjuster during Hurricane Katrina and obtained the job on October 22, 2010

EDUCATION

BACHELOR OF SCIENCE IN SOCIAL STUDIES
Western Kentucky University, Bowling Green, KY: 1998-2003

PROFESSIONAL TRAINING

Completed 4 out of 8 parts of Chartered Property and Casualty Underwriter program (CPCU): In Process

Attended approximately 100 training classes such as “California Fraud Brochure”, “Learning Emotional Intelligence”, “Water Damage Mitigation”, and “Hail Training Module” from State Farm Insurance: 2004-2011

Obtained AIC (Associate in Claims) from “The Insurance Institute of America”: 2006

COMMUNITY INVOLVEMENT

Member, Hillview Heights Baptist Church for 20 years
Player, church league basketball
Volunteer, soup kitchens during Thanksgiving and Christmas
Founder, Western Kentucky University’s “College Height’s Foundation”. Raised more than $10K for a period of two years for “Kevin Stice Memorial Scholarship fund”

TECHNICAL PROFICIENCY

Microsoft Office: Word, Outlook, and PowerPoint including Xactimate estimating software

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