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Systems Engineer Resume Sample

Systems Engineer Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Systems Engineer

PROFILE OVERVIEW

Highly motivated, technically savvy, and multifaceted Information Technology professional, equipped with strong educational background and more than six years of experience in technical management, computer operations, and customer service. Interested in pursuing a position within expansive workforce organization to effectively utilize knowledge, skills, and leadership expertise. Thrive in high-performance technology solution installations, successful test environments creation, and accurate technical documentation. Show verifiable strengths in implementing and improving work procedures and increasing productivity and profitability. Strong and decisive individual armed with superior analytical, interpersonal, organizational, planning, and projecting skills. Extremely capable for surpassing all expectations and rendering optimum level of service regardless of time constraints or special considerations. Well-versed in generating high-quality solutions that enhance efficiency of business and IT operations.

CORE STRENGTHS
  • Technology Needs Analysis
  • Technical Support and Troubleshooting
  • Project Management and Operations
  • Product Installation and System Security
  • Visual and Language Programming
  • Database Management and Design
  • Networking Principles and Procedures
  • Process and Productivity Improvement
  • Customer Service and Relations
  • Strategic Business Planning and Development
TECHNICAL SKILLSAccess ▪ C ▪ C++ ▪ Java ▪ SQL ▪ VB.NET ▪ Concepts including ERP, Oracle

EDUCATION

ABC University ▪ Chicago, IL Master of Science in Information Systems, with Concentration in IT Project Management (GPA: 3.6/4.0), 2003CDE University ▪ Chicago, IL Bachelor of Science in Computer Information Systems (GPA: 3.4/4.0), 2001

PROFESSIONAL EXPERIENCE

Computer Support Specialist, Chicago, IL | 2004–2010

  • Render technical support and assistance to clients to resolve and identify computer issues and concerns.
  • Manage the preparation and arrangement of equipment for employee use; check and ensure proper installation of cable, operating system, and appropriate software.
  • Proficiently handle the documentation of daily data communication transactions, problems, and installation activities.
  • Function as help desk technician; courteously answer and handle phone calls/e-mails from people with software and hardware problems.
  • Assist technicians in troubleshooting major hardware and software problems of defective product to vendors.

Highlights:

  • Established and cultivated rapport with clients through addressing their needs and concerns and providing information about the products and services that the company offers.
  • Provided effectual training to clients to utilize system and applications related to job functions, which broadened their skills and maximized workflow operations.
  • Efficiently analyzed and determined operational issues in the client computer systems resulting in total customer satisfaction and repeat business.
OTHER EXPERIENCE
Assistant Retail Sales Operations, Verizon Wireless ▪ CIty, State| 1999–2004 Senior Assistant Manager, Blockbuster Video  ▪City, State | 1998 Manager, Pizza Hut  ▪ City, State  | 1993–1997PROFESSIONAL AFFILIATIONS

Alpha Beta Gamma International Business Honor Society ▪ Association of Information Technology Professionals

Systems Engineer Resume Sample

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System Analyst Resume Sample

System Analyst Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Systems Analyst

Programming | Database Management Systems | System Maintenance and Upgrades | Hardware and Software Troubleshooting | Web Application | Systems Analysis | Time Management | Leadership

Qualifications Summary

Dynamic, self-motivated, and focused professional, with extensive experience in managing, designing, developing, and implementing programs and IT solutions to streamline company operations. Comfortable at working independently within competitive settings; highly capable of applying innovative methods, procedures, and systems to identify and solve problems.

  • Exemplify strong skills in problem analysis, programming, and debugging.
  • Thrive in high-performance technology solution installations, successful test environments creation, and accurate technical documentation.
  • Execute dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through use of multiple technologies.

Key Accountabilities and Accomplishments

  • Set up a $20M system initiative at IBM New York in cooperation with fellow engineers.
  • Built and implemented a Java GUI interface system to manage Manassas, Virginia’s logistics movements of parts and tools.
  • Worked at Factory in Holland to provide oversight to the state-of-the-art semiconductor lithography equipment.
  • Streamlined troubleshooting process by implementing UNIX script tools.
  • Ensured maintenance of SUN servers on the semiconductor equipment to educate local team on new software.
  • Initiated and implemented procedures for engineers to work on semiconductor equipment.
  • Exhibited exceptional customer service skills through rendering customer support in automation issues between host and equipment.
  • Tested and evaluated new software features and tool set on customer by collaborating with developers in Holland.
  • Interacted with customer by attending and participating in biweekly meetings, reporting current status of software related actions.
  • Provided effective training and supervision to new employees.
  • Communicated with customer on the down status of systems.
  • Managed the maintenance of semiconductor equipment by installing hardware upgrades and new systems.
  • Rendered technical support in collaboration with four engineers during the shift to resolve issues.
  • Served as test engineer to facilitate regular testing, tuning, and troubleshooting of Miniature, RF Microwave Component.
  • Prepared final documentation for the customer products.

Professional Experience

ABC COMPANY, Manassas, VA     Software Engineer | 2007–Present     Customer Service Engineer III | 2000–2007DEF COMPANY Frederick, MD     Test Engineer | 1998–2000EducationBachelor of Science in Computer Information Systems | XYZ University, Manassas, VA Associate of Science in Electrical Engineering | UVW University, Columbus, OHProfessional Affiliations

Institute of Electrical and Electronics Engineer (IEEE) Computer Society

Technical Skills

Proficient in MS Access, Oracle (SQL & PLSQL), JAVA (J2SE), UNIX, MySQL, Linux, Mac OSX, Microsoft Office Suite (Word, Excel, and PowerPoint), Visio, NetBeans, Visual Studio 6,Eclipse, Perl, MySQL, SQLITE, Object-Oriented Development Life Cycle, Agile methodologies, RDBMS, some HTML, XML and C++

System Analyst Resume Sample

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Senior Systems Analyst Resume Sample

Senior Systems Analyst Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail AddressQualifications ProfileEnthusiastic, results-oriented and accomplished professional, offering over 20 years of broad-based experience in system analysis and implementation, research and analysis, management and technical operations. Demonstrate outstanding leadership exposure at various firms, with proven ability to integrate astute strategic army and technical skills with strong drive to succeed. Highly motivated leader and team player who thrives under pressure and equipped with outstanding research and planning skills. Noted for going the extra mile and for consistently producing exceptional and positive results. Currently hold Secret Security clearance.Areas of Expertise
  • System Analysis
  • Research and Development
  • Strategic Planning and Analysis
  • Technical and Software Proficiency
  • Business Operations
  • Data Processing and Application
  • Information Management Systems
  • Military Integration
  • Growth and Development Impacts
  • Leadership and Team Building
Notable Achievements
    • Played an integral part in accomplishing the move of a large-scale Army computer operation facility from a contract corporation in Atlanta, Georgia to an ‘in-house’ operation facility located at Redstone Arsenal in Alabama. Highly commended by clients and was recruited by the customer to remain on-site, ensuring smooth continuity of operations.
    • Earned the Patriotic Civilian Service Award from Defense Information Systems Agency – Mega Center Huntsville for outstanding performance and exceptional dedication to work.
    • Handpicked to oversee and implement special projects, including high impact, date-driven projects of software upgrades and operational changes.
    • Served as Chairman of the Board of Trustees for Sumatanga Camp and Conference Center in Gallant, Alabama; with theboard solely accountable for the 1,700-acre land and facilities, including its maintenance, budgets, and personnel.
    • Currently serve on the board of trustees for First Methodist Church in Guntersville, Alabama; with the board solely accounted   for all associated buildings and properties, overseeing the entire business matters of the church.
Professional ExperienceSENIOR SYSTEMS ANALYST | May 1991–Present
Abc, Inc., Huntsville, AL | CdeResource Support, Huntsville, AL | Efg Technology, Inc., Huntsville, AL | Hij Inc., Huntsville, AL | Jkl Engineering Solutions, Inc., Huntsville, AL
  • Render production and maintenance support to Army Information Management Systems while assigned in Redstone Arsenal (RSA), U.S. Army.
  • Administer automated applications, including Direct Access Storage (DASD) maintenance, Robotic Tape Systems, and CA-1 Tape Library System and data recovery, backup, and file restoration for system applications.
  • Evaluate system failures, identifying required corrective actions. Coordinate and install urgent/emergency Software Change Packages (SCP) integrated to the Standard Army Information Management Systems (STAMIS), the Army’s Command Commodity Supply System (CCSS) and SDS (Standard Depot Systems).
  • Maintain backup and recovery software and procedures for the DECC-Detachment Huntsville workload.
  • Provide schedule and maintenance of backup procedures and schedules for customer Oracle databases, facilitating user data on 17 separate UNIX platforms.
  • Rendered ACF2 Security Support for client customers.
  • Proficiently implemented the software, VERITAS/NetBackup.
Earlier CareerOPERATIONS TECHNICIAN Ÿ| Lmn Company, Dallas, TX TECHNICAL SUPPORT TEAM MEMBER ŸLmn Company, Atlanta, GA

Education

COURSEWORK TOWARD BACHELOR OF SCIENCE IN COMPUTER SCIENCE XYZ University, Birmingham, ALCredentialsUNIX Korn Shell Scripting | UNIX Administration (Solaris) | UNIX Administration (HP) UNIX Administration (General) | DISA Level I Systems AdministrationTechnical AcumenMicrosoft Office Applications | File Transfer Protocol (FTP)/Server FTP Remedy | Mainframe Internet Access Portal (MIAP)

Senior Systems Analyst Resume Sample

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Information Technology Lead Resume Sample

Information Technology Lead Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail AddressSUMMARY OF QUALIFICATIONSHighly accomplished lead-level Information Technology Analyst with more than 20 years of extensive experience. Full knowledge of Informational Technical Consultation and Computer Systems Analysis gained from servicing private and government agencies –Hewlett Packard, Department of Energy, U.S. Air Force, and U.S. Navy. Demonstrate effectiveness in all aspects of customer service level agreements (SLAs) and organizational operating level agreements (OLAs.) Possess sound judgment and decision-making skills gained from experience in managing quality of service, abandonment rate, average speed to answer, time service factor, first call resolution, and uptime; exemplary leadership in handling critical customer projects becoming an essential asset to the company. Possess solid interpersonal and organizational team collaboration skills with effective leadership, inspiration and training abilities.AREAS OF EXPERTISE
  • Computer System Analysis
  • Computer Engineering
  • Technical Computing
  • IT Program Management
  • Applications Programming
  • Project Analysis
  • Team Management
  • Communications/Interpersonal Relations
PROFESSIONAL EXPERIENCEXyz Laboratory | (Albuquerque, NM) Computer System Analyst│Supervisor | Technical Lead, Infrastructure Computing | Oct 2005 – Jul 2010Successfully directed the entire project lifecycle from development, integration, to production. The modification to the critical Infrastructure Computing Environment was a phenomenal success. Turned the initial staggering project into a high-performing computing environment and enhanced Sandia National Laboratory’s mission; the infrastructure became staple from the past 15 plus years. Ensured achievement of all service level agreements (SLA’s) and systems development life cycles (SDLC) in compliance with the SNL and DOE requirements.
  • Interfaced with customers regarding IT service management (ITSM)
  • Performed tasks through utilizing all UNIX/Linux systems that relate to financials, PeopleSoft, data warehouse, general purpose, and e-business suites; these programs contributed in the success of Sandia National Laboratory and Department of Energy
  • Evaluated and executed new concepts (hardware and software) that enhance the infrastructure environment.
  • Worked collaboratively with the Enterprise System Governance Team (hardware and software) in overseeing laboratory functions and reported to chief information officer
  • Led the storage architecture group and disaster recovery team
  • Maintained constant coordination with database administrators and e-business teams
  • Successfully integrated Oracle Enterprise Linux for the Oracle R12 e-business suite
  • Partnered closely with vendors and provided communication on current/future projects
  • Conducted disaster recovery for New Mexico to New Mexico and New Mexico to California
  • Supervised the contractual maintenance support
Xyz Laboratory | (Albuquerque, NM) Senior System Analyst│Team and Technical Lead for ASCI RED Super Computer | Oct 2005-Aug 2010Managed the primary Super Computer system which composed of 10K Intel CPU’s and private interconnect communication. The system was utilized by tri-laboratories, NASA, and other organizations.
  • Served as information security officer
  • Designed and maintained security plan being the information system security officer
  • Directed a team of junior analyst and produced a well balanced team of parallel system engineers
  • Increased the level of system statistics of MTBI after software and system paging layout
  • Diligently resolved issues and ensured work 24/7 hour support
  • Implemented system enhancement procedures that increased stability of the system
  • Managed the system fully to improve automated processes
Qrs Company | (Albuquerque, NM) Computer Analyst│Corporate Computer Security│Engineering Sciences  | Jun 1997-Jun 2000
  • Provided support in managing all aspects of Tri-Lab Distributed Computing Environment
  • Collaborated with a team to enhance the Distributed File System
  • Modified storage layout; acquired and tested integrated new systems
  • Assumed responsibility in overseeing workload on recovery applications processes
  • Properly documented installation procedures for numerous platforms
  • Served as member of the lead and system users technical support group
  • Administered field system users and replacement
  • Established invoice-reconciliation program that resulted in capturing vendor overcharges
Qrs Company | (Albuquerque, NM) Computer Analyst | Team and Lead Integrator | ICADS | Jun 1997-Jun 2000Played an integral role in the development, testing, and integration of new vendor product (SUN) from older generation systems (Digital) in a timely and professional manner. The newly designed Computing Infrastructure was utilized for a United States Air Force project.
  • Heightened the level of service availability and customer support
  • Worked collaboratively with team and vendors to design and test next generation deliverable
  • Created and implemented systems for application development and delivered systems
  • Modified performance system maintenance programming
  • Articulated and documented computer system procedure specifications and user manuals
  • Developed and managed programming of tracking system that determined more cost-effective transportation routes
  • Led the integration of a modern Tape Archival system
EARLIER CAREERMission Research | City, State Junior Engineer | Information Technology Lead | May 1996-Jun 1997Tuv Laboratory, Air Force Base | City, State Technical Support for Applied Micro-Electronics Department and Missiles Division | Aug 1990-May 1996Rst Company | Albuquerque, NM (Security) | Sep 1988-Aug 1990United States Navy | City, State Gunners Mate Second Class | Nov 1984-Sep 1988EDUCATIONMaster of Science in Computer Information Systems (2000) ABC University –Albuquerque, NMBachelor of Science in Computer Science/Earth and Planetary Science (1996) ABC University –Albuquerque, NMPROFESSIONAL AFFILIATIONSMember, Project Management Institute (2010) Q Clearance, Department of Energy (present)AWARDS AND RECOGNITIONS Honorable Discharge, United States Navy (1988) Expeditionary Medal, United States Navy (1987) Expedition Medal, United States Armed Forces (1987) Sea Service Deployment Ribbon, (United States Navy,) Meritorious Unit Commendation, United States Coast Guard (1985) Sailor of the Quarter/Runner-up Sailor of the Year, (USS Schofield FFG3) (1986) Sailor of the Year Nominee, (COMDESRON SEVEN) (1986) Certificate of Achievement, United States Air Force (1995) Outstanding Accomplishment Award, Compaq (1998) National Laboratory Institutional Cluster Project Award, HP / Sandia (1999) National Laboratory ASCI Red Super Computer Project, HP / Sandia (2003) 2005 DOE Security Audit, Sandia (2005) National Laboratory Employee Recognition Awards, Sandia (2006) Disaster Recovery Project-Livermore Deployment, (Sandia,) (2007) End to End Virtualization Team, (Sandia,) (2009) Corporate UNIX/Database Infrastructure Stability, (Sandia,) (2009)ACTIVITIES
  • Assisted in various community affairs for the hungry, homeless, and children
  • Involved in the board that setup the first Latin Dance Festival in New Mexico in 2010
  • Active member of the Albuquerque Young Professionals, The Albuquerque Artcrawlers, Albuquerque SEO, New Mexico Outdoor Photography, and Roadrunner food bank
TECHNICAL SKILLSSUN (Solaris, OpenSolaris), IBM (AIX), HP (HP-UX, Linux, True 64), SGI (IRIX), TFLOP (OSF), Red Hat / Centos / SUSE Linux / OEL / BSD, i386 – ia64 ( Microsoft ), Oracle Enterprise Linux, Brocade, Netapps, DAT/NAT StorageProgramming Languages Shell Scripting ( sh, csh, bash, ksh ), C, C++, Perl, awk, nawk,HTML 4 & 5 with CSSCLI, TUI, and GUI interfaces on numerous COTS products, PCTools, Microsoft Baseline Security Analyzer (MBSA) / Attack Surface Analyzer / SDL Threat Modeling Tool, Office Suite, Adobe, PCNFS, F-secure, Cygwin, Visio, Project, VMware, Oracle Virtual Box, Proficient in all aspects of the UNIX/Linux operating systems, BMC Action Request System (ARS), HP OpenView, Disaster Recovery Solutions: Brocade, Legato, Acronis, IgniteSANS 564.1, TCP/IP Packet Analysis, TCP Dump, WireShark, Firewalls
Information Technology Lead Resume Sample

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Chief System Analyst Resume Sample

Chief System Analyst Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Project Management | Programming | Database Management Systems | System Analysis, Maintenance, and Upgrades | Hardware and Software Troubleshooting | Web Application | System Architecture Design | Oracle and DB2 | WebSphere Application Server | Rational Java Development Tools and Testing Software | UML Modeling | CMM and Agile Development Process | Enterprise Java Development

Qualifications Summary

Dynamic, self-motivated, and focused professional, with extensive experience in managing, designing, developing, and implementing programs and IT solutions to streamline company operations. Comfortable at working independently within competitive settings; highly capable of applying innovative methods, procedures, and systems to identify and solve problems. Fluent in English and Chinese languages.

  • Exemplify strong skills in problem analysis, programming, and debugging.
  • Thrive in high-performance technology solution installations, successful test environments creation, and accurate technical documentation.
  • Apply dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through strategic use of multiple technologies.
Technical Proficiency
  • Languages: Java, C, Objective-C, C++, ProC, and PL/SQL
  • Platforms: Java EE, UML, EJB, JSF, JDBC, JPA, JMS, and JAX
  • Databases: Oracle, DB2, and SQL Server
  • Capability Maturity Model (CMM)
  • Operating System: Microsoft Windows and Linux
  • Software Applications: IBM/Rational Software Architect, Functional Tester, Performance Tester, and AppScan | WebSphere Application Server and Sybase Enterprise Application Server | Visual Studio, HP LoadRunner, and PowerBuilder
Professional Experience
Xyz Company, Honolulu, HI  Senior System Analyst | 2008–Present

Oversee all phases of software development projects, including the design, development, and execution of custom software for private business, non-profit organization, and state government.

  • Successfully managed and carried out State of Hawaii Juvenile Justice Information System (JJIS), a mission-critical statewide system that tracks juvenile activities.
  • Managed Criminal Justice Information Services (CJIS), providing juvenile offender information to other state agencies and the federal government.
  • Worked as project manager and technical adviser, administering the development of project plan and schedule.
  • Supervised project progression by assessing and mitigating risks.
  • Tested, evaluated, and proposed recommendation of software and hardware to the clients.
  • Led and mentored client’s technical staff in software design and development.
  • Strategically created proof-of-concept web application to secure juvenile data as well as proof-of-concept test plan and scripts for rational AppScan and Functional and Performance Testers.
Wxy Company, Honolulu, HI     Lead Software Developer | 2003–2008

Spearheaded software development lifecycle projects as a joint venture with an outsourcing company. Contributed and played a pivotal role in the CMM process development and improvements. Recruited and supervised developers while settling purchase of hardware and software for development initiatives.

  • Set up and executed the Automobile Insurance Policy Administration System, a multimillion-dollar, multiyear development project designed through J2EE to replace the legacy COBOL system.
  • Project managed the transition of Enterprise Java technologies into the organization.
  • Provided expert leadership to a team of five developers and offsite contractors.
  • Oversaw the creation of requirements for automobile insurance claims system for the integration of local claims system functionalities into the regional claims system to minimize operational cost.
  • Implemented the CGI/Ratabase as project manager, in coordination with vendors and in-house developers.
  • Served as a project manager to electronic document system development and implementation for the AIG Domestic Brokerage Group in cooperation with offsite contractors and in-house developers.
Rst Company, Honolulu, HI     Senior System Analyst | 2002–2003
  • Utilized MS Windows applications, J2EE and .NET web applications, SQL Server, Oracle, and DB2 in creating and providing custom software integration solutions for FNIS software products to real estate professionals.
Earlier Career
Xyz Company, Honolulu, HI     Senior System Analyst     Senior Developer | Criminal History Record System, City, State     Lead Analyst | Prudential Real Estate, Professional Realty Information System (PRISMS)     Software Engineer | International Research InstituteIjk, Inc., Honolulu, HI     Software Engineer
Education

Bachelor of Science in Computer Science | ABC University, Honolulu, HI

Professional Training

IBM/Rational UML Modeling | Capability Maturity Model (CMM) | Pega (Business Process Management) Fast Track and Bootcamp | Visual C++ | Sybase Application Server Administration | PowerBuilder

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Systems Programmer Resume Sample

Systems Programmer Resume Sample

Complete Name Complete Address Phone # / Cell Phone # E-mail Address

Qualifications Profile

Technically sophisticated, competent, and innovative IT professional, with experience in business analysis, IT management, programming, enterprise architecture, business intelligence, and integration of enterprise applications. Adept at developing strategic enterprise initiatives through Agile project methodology as well as traditional Waterfall project management. Expert at directing successful IT projects and technical initiatives; competent at reducing costs, improving efficiency, and increasing productivity. Equipped with ability to lead, motivate, and coordinate technical teams and projects, complemented with proven expertise in planning and supervising installations and upgrades. Accustomed to working with end users to determine requirements, address their needs, and resolving issues quickly and efficiently.

 Areas of Expertise

  • Project Management and Operations
  • Internal System Integration
  • Service-Oriented Architecture
  • Strategic and Tactical Planning
  • Organizational Administration
  • Business Application Development
  • Object-Oriented Programming & Design
  • Team Building and Leadership
  • Outstanding Customer Relations
  • Problem Resolution and Decision Making

Professional Experience

United States Army Accessions Command, City, State System Analyst | 2009–2011
  • Demonstrated expertise in establishing a highly productive Operations Division within the command to improve operations as well as implement policies and procedures within the IT Directorate
  • Led staff recruitment and training upon development of standard operating procedures
  • Presided over senior management business-level discussions and decisions, which involved business vision and strategy, enterprise-level decisions, standardization of best practices, and oversight of project governance
  • Oversaw administrative, legal, and financial functions for the directorate while working closely with senior leadership in other directorates to guarantee successful execution of business direction
  • Ensured thorough compliance with requirements while determining potential gaps in policies, procedures, and business processes by performing regular risk assessments and quality assurance reviews
  • Formulated strategies to efficiently improve non-performing divisions, reduce deficiencies, maximize productivity, and minimize unplanned outages
  • Provide project status updates to senior level staff detailing project status, potential project risk, and recommended mitigations Extensively utilized progressive knowledge and professional judgment to engage a wide range of policy and planning activities in several areas, including policy, strategic planning, standards development, infrastructure, budgeting, contract negotiations, project planning, and project scope
  • Coordinated and integrated project activities across directorates while briefing the director on project activities, resources, and milestones
  • Effectively performed feasibility analysis, cost effectiveness, and plan integration efforts into existing information management architecture in partnership with technical and functional staff
  • Served as knowledge management officer for the command, collaborating with senior leaders to  utilize SharePoint as knowledge management solution
  • Effectively worked as lead on several cutting-edge pilot projects, including iPhone, iPad, Android, BlackBerry Torch, and Netbooks; as well as in the implementation and usage of social networking sites, including Facebook, MySpace, and Twitter within the command, as a marketing tool for accessions and for integration into GoArmy.com

Significant Achievements:

    • Significantly decreased overhead and operating costs through staff reduction as well as technology improvements at the US Army All-American Bowl
    • Individually established 2 new technology-driven channels to enhance knowledge management throughout the organization, improving communication and access to critical information while ensuring adherence to Department of Defense (DoD) technology objectives
    • Planned and organized the contracting of workforce to establish a new operation center worth more than $1.5M; implemented project within half of the allocated time, and $400K under budget
    • Directed the Change Management Control Board to execute refinement of checks as well as balances of software deployments and server installations,
Hij Company, Louisville, KY Enterprise Architect | 2008–2009
  • Assumed full responsibility in the efficient daily operations of a full-service branch office, which included customer service, change management, system integration, and problem resolution of clinical aspects of Fortune 100 healthcare company
  • Handled and performed budget development, workforce hiring, planning system integration, data migration, and retirement of existing software; ensured accuracy in accomplishing detailed data analysis to determine critical path of new development effort and to calculate return on investment
  • Coordinated information systems design, funding, and deployment of custom application and commercial off-the-shelf (COTS) applications
  • Executed preparation of flowcharts and detailed computer program specifications, which permitted efficient use of automatic programming techniques as well as service routines and sub-routes
  • Employed evaluation methods and systems analysis techniques to perform resource utilization studies as well as to evaluate proposed commercial or contract software packages for micro- and mini-computers
  • Applied up-to-date knowledge in the application of analytical processes to the design, analysis, and implementation of new and improved information systems
  • evaluated technical requirements and performance of a wide range of existing, new, and proposed information management systems

Significant Achievements:

    • Successfully spearheaded the timely planning and delivery of multimillion-dollar software development project within budget
    • Significantly reduced IT infrastructure for the Clinical Division by 25% through elimination of non-profitable investments and restructuring of existing systems
    • Rewrote the T-SQL batch processing scripts to decrease batch processing times from, 28 hours down to 1.5 hours
    • Executed successful implementation of Biz-Talk MS Server to optimize workflow and data movement across the organization
    • Oversaw the preparation of detailed flowcharts, computer program specifications, and requirements documentation, which enabled evaluation of lack of cost-effectiveness of current clinical care application; successfully led analyses to a multimillion-dollar development effort consisting of 35 contractors and 25 new full-time employees
Stuv Company, Louisville, KY Web Application Development Manager | 2005–2008
  • Administered and managed web application development branch of SHPS healthcare company
  • Transformed the application development, from legacy development  Conducted recruitment, hiring and training of personnel located throughout the US and overseas to establish the foundation of a new team; retrained existing employees and enforced new technologies and methodologies
  • Extensively used Agile methodologies to enhance speed to market
  • Employed  and developed a team of developers to administer additional enterprise technologies, such as single sign-on, service-oriented architecture (SOA), data warehousing, enterprise portals, and SharePoint

Significant Achievements:

    • Executed successful elimination of legacy software systems and integration into new portal solution, saving more than $2M worth of annual costs
    • Ensured accuracy in rewriting benefits enrollment processing application, which improved customer satisfaction and stability, along with reducing maintenance cost; significantly decreased man-hours required during open enrollment period by approximately 35%
    • Led the development of a new change management division, handling staff training and hiring to coordinate software releases, monitor system uptime, and troubleshoot server and network issues related to production, testing, and user-acceptance environments
    • Formed a team of 15 developers located in numerous locations throughout the US, India, and Britain; successfully transformed 3 main revenue-providing applications into newer, scalable, and marketable applications that increased revenue by 25%, including the addition of high-profile clients such as Goldman Sachs, US Army OPM, and Humana
Business Systems Developer,City, State Freelance Application Developer and Computer Consultant | 2000–2005
  • Demonstrated extensive utilization of mainstream technologies, object-oriented design, UML, relational database modeling, use case scenarios, object maps, user stories, and project plans in developing and implementing business solutions in various industries
  • Successfully served as contractor for several different companies across several types of industries

 Technical Achievements

    • Played a major role in designing and developing an application model and relational database to store and process multimedia files and metadata for FBI to convert foreign media to text for English-based queries, such as VB.NET, ADO.NET, Oracle, text files, XML/XSLT, COM, and JavaScript
    • Successfully developed a multi-tiered survey application for Humana, creating surveys based on user input; and extensively utilized DTS, T-SQL, XML/XSLT/XSD, COM, ASP.NET, JavaScript, ADO.NET, and C#
    • Demonstrated proficiency in SQL, Crystal Reports, C#, ADO.NET, Windows Forms, and COM to develop juvenile court and foster care applications for Kentucky, while working for Administrative Office of the Courts
    • Effectively used SQL, VBA, VB, COM, C#, VB.NET, XML, Crystal Reports, ADO.NET, ASP.NET, JavaScript, and VBScript in the design and development of inmate management system for Lexington, Kentucky
    • Exemplified knowledge in developing world-class electronic data application for REGISTRAT in conformance with FDA-regulated standards through C#, ASP.NET, ADO.NET, SQL, XML/XSD, T-SQL, and DTS
    • Leveraged skills in working on major e-commerce site developments for ECampus.com, while developing child e-commerce sites for parent company; with each site slightly different and requiring multiple programming languages, such as Java, JavaScript, VB, VB.NET, C#, ADO.NET, ASP.NET, ASP, HTML, CSS, SQL, and Oracle

Education and Credentials

Bachelor of Business Administration | 2006–2008 XYZ University, Louisville, KYAssociate of Science in Computer Science | Diploma in PC Support | 2002–2004 XYZ University, Louisville, KYSecret Security Clearance | 2009

Technical Proficiency

Microsoft Applications: Access, Excel, Word, PowerPoint, and Project Team Foundation Server | Subversion | SQL | T-SQL | VBA | VB | C# | ASP.NET | XML | CSS | JavaScript VB.NET | ADO.NET | PL/SQL | HTML | ASP | Visual Studio | SQL Analyzer | DTS – Not sure about this section

Military Experience

Government Civilian Service GS-13 | 2009–Present United States Army Combat Veteran, Specialist, E-4, Honorable Discharge | 1996–2000 Special Disabled Veteran (40% disabled)

 Awards and Honors

Army Accommodation Medals (2) | Outstanding Performance Award for Civilian Service | Award for Excellence (2010)

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Database Administrator Resume Sample

Database Administrator Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

DATABASE ADMINISTRATOR

FOCUS: INFORMATION ASSURANCE - SECURITY Internship │ Full Time

Highly motivated and goal-oriented certified IT professional, with more than five years of solid experience in data administration emphasizing on troubleshooting and securities. Equipped with solid technical skills, including Microsoft SQL Server as well as Oracle 10g; certified in CompTIA A+ for PC troubleshooting and CompTIA Security+. Possess self-initiative and motivational skills that consistently produce positive and productive results. Highly commended both as an individual contributor and as part of the team along with passion for work and exceptional multitasking capability. Adept at handling and creating high-stake decisions in tough situations and stringent circumstances.

RELEVANT EXPERIENCE

INTERN, INFORMATION TECHNOLOGY Wxyz Company| Houston, TX | Oct 2010 - Present Jan 2009 – Present
  • Render help desk support to users both onsite and on remote areas, including Houston, Austin, and Dallas  Texas through WebEx.
  • Perform troubleshooting on various issues encountered by users and maintain the Trend Micro Anti-Virus client.
  • Produce backup images using Norton Ghost and assist in managing the backup tapes for the Microsoft Exchange 2003 server; secure and maintain server backup tapes (LTO 2 and LTO 3).
  • Responsibly add users to the domain.
(I.T. Consultant) Abc Company | (Houston, TX) | 2010 - 2011 Jan 2009 – Present
  • Chose a real company to serve as client for business analysis. Proposed four different systems after determining the problem areas that affects the productivity and money flow. Presented money saving reports of more than $60 K a year based on the calculated patient record keeping Database System. First Semester.
  • Designed a database using Microsoft Visio creating an Entity Relationship Diagram (ERD.) Used third normal form to create the tables and then transcribed them into SQL Syntax. Developed the SQL Server in Microsoft SQL Server and designed a Graphical User Interface using Visual Basic. Second Semester.
  • Tuned the SQL performance and transitioned the database to Oracle. Transferred Visual Basic Interface and used ASP.NET to develop a web interface letting employee’s access records remotely via Wi-Fi. Presented the Application and Database as a prototype for further development in compliance with both HIPAA and SOX. Third Semester.
OTHER EXPERIENCE
CUSTOMER SERVICE │ BOOKSELLER Barnes and Noble | City, State | Oct 2006 - Oct 2010 Jan 2009 – Present(I.T. Consultant) Bcd Company | (Houston, TX) | 2009 Jan 2009 – PresentTECHNOLOGY SPECIALIST ASSISTANT GHIJ High School | (Houston, TX) | 2003 - 2005 Jan 2009 – Present
EDUCATIONBachelor of Science in Computer Information Systems | GPA 3.31 Expected Graduation: Dec 2011 HIJ University Houston, TX

CREDENTIALS

Certification in CompTIA A+ Certification in CompTIA Security+ Microsoft Technology Associate Database Administration Fundamentals Microsoft Technology Associate Security FundamentalsAFFILIATIONSMember, Association for Information Technology Professionals (AITP) (2009 - Present)The Professional Association for SQL Server (PASS) (Present)AWARDS AND RECOGNITIONSExcellence in Computer Maintenance (2005)Business Professionals of America Regional Level 1st Place, Network Design (2001-2005) 1st Place, Microsoft Network Administrator (2002)State Level 6th Place, Network Design (2005)TECHNICAL SKILLS

Microsoft Office Suite | Microsoft Outlook | Microsoft SharePoint | Visio Professional | SQL Server | Visual Basic | Oracle 10g | ASP.Net

  

 

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IT Project Manager Resume Sample

IT Project Manager Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Qualifications Profile

Multifaceted professional, powered with extensive information technology and business process experience in diverse industries. Demonstrate in-depth understanding and big-picture vision of key projects, with proven adeptness in managing all facets of project life cycle development. Decisive and direct in managing cross-functional teams toward achievement of company objectives. Exhibit strong ability to identify primary success factors and carry out strategic decisions to ensure both short- and long-term positive impacts. Effective problem solver, motivator, and leader; able to design innovative solutions, facilitate strategic software projects and initiatives, and centralize customer interaction to deliver optimal results. Proven track record of efficiently determining and meeting client needs, crucial in amplifying competence, reducing needs for re-engineering, achieving operational efficiency, and surpassing company goals.

Education and Credentials

Doctor of Philosophy in Information Technology: 2013 Master of Arts in Adult Education CDE University, Minneapolis, MNMaster of Science in Management Information Systems: 2010 STUV University ▪ Coral Springs, FLBachelor of Science in Finance and Computer Information Systems: 1997 MNO College ▪ Bronx, NYAssociate of Arts in Business Administration, Minor in Accounting: 1996 LMN College ▪ Bronx, NYOracle PL/SQL Developer/Programmer Certification: 2005 Oracle Developer/Programmer (Oracle Forms 6i and Oracle Reports 6i) Certification: 2004 Oracle Report Developer Certification: 2002Professional Experience
Abc Company, Alexandria, VA Oracle Application Developer Technical Lead | Jul 2011–Present Client: Mno Financial Corporation, Armonk, NY

Demonstrate unsurpassed leadership in producing multiple Oracle Packages, Process, Function, Triggers, and other database-related objects to meet business requirement of the Claims Workflow Project. Secure requirement for new functionalities that the business brings forth. Devise database physical models using the data modeling tool ERwin. Foster open communication between the technical developer and the business through interpretation of requirements and intents to either side of the spectrum.

Highlights:

  • Fabricated claim workflow main software to obtain and coordinate new claims data from existing claim payment systems; validated and navigated claims through the entire workflow process until the claims were paid by the company.
  • Initiated roles and security packages to allow individual with a given right/privilege to access the claims at different stages.
  • Facilitated regular meetings with other developers to ensure that the path of intent progress was clear; advised by project sponsors to confirm that intended business goals remain in focus.
  • Instituted Workflow Email Oracle Package to streamline processes in dispensing emails to the necessary individuals, verifying accuracy on claims in the RED STATUS were prioritized and attended ASAP.
  • Instrumental in writing the functional documents for the Batch, Escalation rules, and Security aspects of the Claims Workflow Process.
Xyz  International Corporation, Orlando, FL Lead Software Engineer | Aug 2009–Apr 2011 Environment: Oracle 10g, TOAD 9.7.3, Cognos 7.3, Windows XP, PL/SQL, Informatica 7.1, UNIX

Governed end-to-end project management, from project planning to project rollout of DBA tasks. Teamed up with Application Development, UNIX, as well as DBA management and staff on full life-cycle development of in-house projects. Assumed change assignee role to streamline the process from path to production (P2P). Managed and coordinated jobs as per customer request using Tidal. Administered the SAIC Singular Point of Install methodology through Oracle external tables. Employed Serena to store and manage software during the development stage of the process.

Highlights:

  • Pioneered Invoice Retro Billing System used in updating existing invoices in Deltek tables with changed invoice data.
  • Led the process for establishing code manual for the entire ITS department.
  • Took an integral part in requirements gathering, data analysis, and database modeling; coordinated with IT partners in the design and execution of database solutions and tools.
  • Codified functional specification documents for Retro Bill, Customer Alias, Sales Tax and other high visibility processes.
  • Cultivated positive relationship with key stakeholders involving internal clients and other IT application teams.
  • Successfully wrote a technical documentation for the Retro Bill invoice process by extensively interfacing with all customers.
  • Reengineered the Customer Alias package to add zeroes or not to add zeroes base on specified conditions.
  • Revised Timesheet Sign package to account for customers’ requests to change timesheets.
Avaya Incorporated, City, State Technical Project Lead | Aug 2007–Mar 2008 Environment: Oracle 9i, Cognos 7.3, Windows XP, PL/SQL, Informatica 7.1, UNIX

Oversaw all the Oracle PL/SQL programmers to ensure that business needs were met. Developed weekly status report to upper management for all managed individuals in the group. Spearheaded other associates with the selection and implementation of approaches in order to accomplish business solutions programmatically using PL/SQL. Composed PL/SQL codes standard documentation for the department. Originated PL/SQL packages and procedure skeletons to provide other programmers tools in different projects. Monitored the procurement for new software, and upgraded existing software programs.

Highlights:

  • Led the development and implementation of CR048 payroll worldwide business solution to compensate internal and external sales representative based on sales-oriented activities that transpired for a particular month.
  • Written functional specification documents for numerous aspects of the CR048 payroll process.
  • Facilitated project-related activities relating to requirement evaluation and analysis through the AIM methodology.
  • Generated an order system that loaded XML in Oracle custom tables and implemented all facets of business functions.
  • Oversaw the entire Oracle Database Department from modification of the change management process to proper coding standards.
Tuv Company, Greensboro, NC Oracle Application Developer | Sep 2005–Aug 2007 Environment: Oracle 10g, Oracle Applications 11i (Modules (PO, INV, OM, AP.AR, GL)) Forms 6i, Reports 6i, PL/SQL, Windows XP, UNIX.
Supported the generation of Direct Shipment custom PL/SQL order process, and developed an Internal Requisition custom PL/SQL process. Oversaw the maintenance of all PL/SQL custom processes. Worked closely with users to develop new software and enhance existing ones. Mentored users on proper utilization of any new processes. Organized different jobs using Concurrent Manager.Highlights:
  • Initiated and executed a PL/SQL conversion boat invoice process that imported header and detail data for orders transported from China.
  • Developed order process that validated different data after which multiple Oracle reports will be initialized from within the procedure to enable the distribution of PDF and Excel format to the factories.
  • Created label files for different inventory organizations through the development of PL/SQL procedure.
  • Employed the CLOB in loading huge shipping instructions into custom table that direct shipment process utilized to associate with corresponding orders.
  • Built PL/SQL procedure to flag new items and related UPC code and other data.
Pqr Company, Bronx, NY Oracle Application Programmer | Apr 2004–Mar 2005 Environment: Oracle 8i, Oracle Applications 10 (Manufacturing (PO, INV, OE, Bills of Materials (BOM), WIP), Financials (AP, AR, GL, Cash Management), Forms 6i, Reports 6i, PL/SQL, TOAD, Windows 2000, UNIX.

Authored PL/SQL package for the General Ledger Conversion which loaded 36 months of monthly balances into Oracle General Ledger (flat files, generated from data in BPCS).  Developed Accounts Receivables PL/SQL Conversion code for Kronos.  Facilitated the conversion of sales representatives’ data into the necessary CRM base tables.  Assisted in writing functional and technical specifications for INSTALBASE, service contract, general ledger, and accounts receivables conversions. Handled users’ requests and wrote SQL scripts and functions to validate data throughout various conversion steps.

Highlights:

  • Conveyed ideas and knowledge with various business analysts and other pertinent individuals during regular meetings to ensure smooth flow of business processes, in coordination with functionalities that Oracle Application possesses.
  • Significantly contributed in formulating functional requirements documents for AR, GL and OM conversions processes.
  • Designed package and a view that served as the basis for all Collection Aging reports.
  • Redeveloped the Oracle Standard Adjustment Cycle Count Report to suit the custom need at Kronos Incorporated.
  • Wrote UNIX Shell script to load data into the custom temporary table and run the current program for loading data from different legacy systems.
  • Utilized Oracle report to develop a Cross Charge Expense report to reposition funds to proper cost centers.
Cde Company| Jan 2001–Dec 2003 Environment: Oracle 8i, Oracle Applications 10 (Manufacturing (PO, INV, OE, Bills of Materials (BOM), WIP), Financials (AP, AR, GL, Cash Management), Forms 6i, Reports 6i, PL/SQL, TOAD, Windows 2000, UNIX.

Gathered and compiled specifications for Financial (AR, AP, GL) and Manufacturing system modules (OE, PO, INV). Handled the creation and editing of complex PO Reports (6i) and Forms (6i) based on client requirements in INV module. Developed critical application functionality testing programs. Established effective communications with client personnel. Created Forms 6i and Reports 6i utilizing Forms Builder and Reports Builder. Produced customized Standard Consolidated WIP, BOM, and PO Reports, which included extensive PL/SQL code (procedures and functions). Conducted and determined new customizations, interfaces, and reports.

Highlights:

  • Significantly contributed in formulating functional requirements for importing BOM and technical design documentation.
  • Took part in the execution of Oracle Distribution Suite modules, including order entry, inventory, purchasing, and shared bills of material.
  • Aided in conducting customer conversions by loading the data from the flat file, directly to the Oracle standard interface tables (Inventory Tables) .

Earlier Career

Fgh Company, New York, NY Senior Data Analyst | Jun 2000–Dec 2001Ijk Company, New York, NY Compliance Associate | Jun 1997–Jun 2000Technical Summary
  • Databases Oracle 7X, 8, 9i,10g
  • Database Tools SQL*Plus, SQL*Net, Microsoft Query
  • Development Skills Oracle Developer 2000, Form Builder v5.0, Forms v4.5, v6.0, Report Builder v6 (Reports 3.0 & 6i,9i)
  • Applications Rel 11i Oracle 11i Applications in Manufacturing (PO, INV, OM), Financials (AP, AR, GL, CRM, Workflow), Functional and Technical Specifications (Process Flow Diagrams, Oracle BOM/Engineering, Flow Manufacturing, Purchasing, Quality, Order Management and Shipping Modules)          
  • Languages C, COBOL, PL/SQL, HTML
  • Hardware HP 9000, EMC, Pentium and IBM PC-AT, Dec Alpha
  • Operating Systems Windows NT, Windows 98,UNIX
  • Network Products TCP/IP
  • Other Exceed, Access, Microsoft Project, Tidal
IT Project Manager Resume Sample

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IT Project Supervisor Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Project Manager

Focus of Interest: Information Technology

Qualifications Summary

Well-qualified and detail oriented certified Project Management Professional (PMP) with demonstrated project management and systems implementation capabilities, complemented with commendable interpersonal, organizational, multitasking, and management skills. Possess comprehensive background in developing and implementing business solutions that leverage positive impact to the information technology industry. Excel at defining, implementing, and facilitating information gathering sessions for system requirements, design, development, testing, and implementation. Keep abreast with the latest knowledge on software development methodologies and Project Management Body of Knowledge (PMBOK Guide).
  • Proven success in developing and implementing both IT and system applications, including database solutions and programming technologies that optimize business functionality while reducing costs, enhancing performance, and delivering positive bottom-line results.
  • Recognized project management skills that consistently deliver complex, large-scale projects on time and within budget using multiple technologies.
  • Committed to providing hands-on expertise in all phases of the software development life cycle, including designing, developing, and implementing programs.
  • Acquired Top Secret Security Clearance during tenure in the United States Army.
  • Multilingual in English and German languages with working knowledge in Russian.

Professional Experience

Nop Company, Oldsmar, Florida (1998-Present) Project Manager II | 2008-PresentAssume full responsibility in overseeing all aspects of software development life cycle, including but not limited to, directing the completion of software application programming as well as ensuring 100% on-time project delivery. Effectively lead and supervise a global virtual team of 17 consisting of 12 developers, 2 quality assurance specialists, 2 business analysts, and 1 engineer in four locations and three time zones.
  • Achieved a successful completion of software application development and system design within 12 weeks. The project was completed 31 days ahead of schedule and included a complete data migration, code redesigned, and a dramatic reduction of the technology stack by 67%.
  • Saved $180K in project cost avoidance within one month of application deployment.
  • Provided direct leadership and early adoption to the first development team to embrace and integrate procedures with the newly created Project Management Office (PMO), Change Management Team, and Quality Team.
  • Achieved the lowest incident rate and critical-severity 1 tickets in the corporate business unit.
  • Assigned to the Better Projects Quicker corporate program as Subject Matter Expert (SME).
  • Notably chosen as the only project manager entrusted to work directly with the Vice President of Global Internet Marketing Services.
Software Developer II | 2004-2008
Singlehandedly designed, programmed, and administered the entire software development life cycle for a new application. Overhauled, implemented, and managed the software development processes and standards for the department.
Software Developer | 2000-2004
Worked on preliminary and final design systems development, integration, and testing; programmed back-end applications using Java, Perl, UNIX scripting, C++, and SQL; ensured accurate application and system documentation; assisted in systems validation and maintained coordination in configuration management. Sun Certified Programmer (SCP) for Java 1.4 platform.
Network Engineer | 1998-2000
Assisted clients nationwide with Local Area Network (LAN) and dial-up connectivity issues. Reorganized production support meetings and reduced meeting times by efficiently leading the agenda resulting in expediting the resolution of issues. Provided leadership, training, and supervision to support personnel.

Military Experience

United States Army, City, State Sergeant (Sgt.) Signal Intelligence Analyst / Linguist | 1990-1995Served as Command Language Program Supervisor responsible for maintaining computers, audio/video equipment, written materials, and testing records in multiple languages for the entire battalion of soldier linguists. Set up the Command Language Program’s computer network. Maintained linguist databases and prepared reports on linguist records.
  • Honorably discharged from the United States Army.
  • Functioned as Russian/German Intelligence Linguist Analyst.
EducationBachelor of Fine Arts (BFA) in Photography ABC University, Storrs, ConnecticutProfessional Training and AffiliationsProject Management Professional (PMP) Project Management Institute (PMI), 2008Competent Communicator (CC) Toastmasters International, 2010ActivitiesVolunteer | Project Management Institute (PMI), Tampa Bay Chapter, Florida
  • Chapter Board Member, 2009 and 2010
  • Director of Treasury, 2010
  • Speaker Presenter, 2010 Tampa Bay Symposium
  • Project Manager, 2009 Tampa Bay Symposium
  • Participated and assisted in the Leadership Institute Meeting (LIM) and Region 14 Conference
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IT Manager Resume SampleComplete Name Complete Address Phone # / Cell Phone # E-mail Address

Project Manager

Highly-organized, very dedicated, and hands-on project and program manager offering more than 20 extensive years of experience and senior-level technical expertise in the software industry project and business management; complemented with emphasis on distributed project management, automated lifecycle management, localization programs, and program management. Demonstrate capacity to effectively apply new technologies and concepts. Possess strong team leadership skills with verifiable managerial ability to direct multidisciplinary teams and guarantee productivity and high employee morale, and sound judgment especially in stringent circumstances.

Competitive Advantages:

Strong Leadership and Management – Thrive at leading globally distributed teams delivering complex integrated software products; direct cloud and web-based deployments; adept at conducting risk identification process, management and mitigation; coordinate customer relationship management and field communication, as well as executive customer relations; prioritize key issues and concerns with strategic and tactical focus.

Process Improvement – Streamlined processes for continuous and sustainable development and implementation; expertly employ requirements and change management, as well as localization and internalization; carry out systems migrations and conversions; employ the use of best practices across full development lifecycle; apply effective release management, product delivery and rollout.

Collaborative Efforts – Display expertise in using collaboration tools to share project goals, artifacts, and status; support and promote cross-departmental coordination and management with focus on integration and dependencies among various disciplines; oversee coordination of beta programs and customer focus groups;

Areas of Expertise

  • IT Program and Project Management
  • IT Strategic Planning
  • Enterprise Systems Planning
  • Operations Development/Capital planning
  • Process Improvement
  • Systems Integration
  • Product Development Support
  • Leadership and Development

Technical Expertise

Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Outlook) | SharePoint and Wiki Creation and Organization

SQL Server Database │ Sybase PowerBuilder | Rational Software (Rational ClearQuest, RequisitePro, and Rational Team Concert)

Collaboration, Defect Tracking, Change Management, and Requirements Management tools

Notable Accomplishments

    • Successfully built and led project management organizations for Fortune 500 corporations that delivered complex commercial software applications created by globally distributed development organizations.
    • Spearheaded project management and process definition  across widely distributed and matrixed organization to deliver releases on tight schedules, helping drive revenue and profit for the company.
    • Innovatively implemented new development tools in organizations by putting in infrastructure and processes successfully; supported the development and centralization of tools to facilitate cross-functional communications and metrics reporting; and assisted in identifying trends, overall issues, and areas of overlap.
    • Turned around an IT organization that had significant corporate compliance issues to achieve consistently high level of compliance.
    • Developed and maintained partnerships with highly critical customers; earned recognition and awards for attaining increased customer satisfaction.
    • Developed customized life cycle development process to meet organizational needs for successful delivery of interrelated projects.

Professional Experience

KRONOS, INC. | City, State

Director, Workforce Management Program Office | Nov 2009–Present
  • Create  program management office for distributed, agile engineering organization.
  • Set up status reporting metrics and PMO SharePoint site for all projects.
  • Carry out HR duties such as hiring, developing and managing a team of project managers; significantly grow scope and integration of internal engineering product applications.
  • Led localization projects and internationalization best practices.
  • Serve as the voice of engineering in bringing out issues and concerns during cross-functional forums.

IBM RATIONAL SOFTWARE | City, State

Rational Operations Manager | Nov 2008–Nov 2009
  • Closely worked with the general manager; executed follow-up on initiatives, action items and relevant issues with senior staff.
  • Spearheaded projects and represented the company in cross-IBM forums and discussion.
  • Effectively coached, mentored and led personnel within a technical team environment.
Senior Manager, Rational IT and Engineering Services | Apr 2007–Nov 2008
  • Directly supervised a team of over 50 responsible for management of Rational product development and support infrastructure laboratories and equipment, IBM business controls, compliance, application operations and capital planning.
  • Substantiated in-house use of Rational tools, demonstrated in Rational Team Concert, which was the fastest-adopted product within IBM (ever), resulting in revenue generation and support for ever-broader customer base, including the GBS project environment.
  • Obtained strategic and cost effective use of technology in alignment with corporate goals.
  • Partnered with laboratory leaders from all SWG brands to move toward a more unified service delivery model.
Senior Manager, Worldwide Executive Customer Relations | Oct 2006–Apr 2007
  • Interfaced with customers and internal organizations to discuss Rational product roadmap and understand customer business strategy and requirements.
  • Collaborated with account teams, led briefings and forged information gathering to prepare senior vice president for meeting with customer executives.
  • Performed with development teams to deliver on executive commitments to customers.
Senior Manager, Rational Product Delivery and Rational Product Initiatives Team | Mar 2003–Oct 2006
  • Played a vital role in overseeing program management processes and disciplines in various areas including program schedule and quality management; communications management; risk/issue management; and change management for distributed suite products.
  • Effectively determined and executed maintenance, upgrade strategy and delivery process.
  • Acquired and implemented essential practices to IBM corporate initiatives and processes after acquisition.
  • Successfully resolved critical path issues to guarantee on-time delivery of all aspects of product and services.
  • Promoted and campaigned for Rational product roadmap to customers and other SWG brands.
  • Spearheaded OT and PDT meetings; organized and headed a cohesive Product Initiatives Team as centralized organization for driving common requirements across the brand.
Director, Product and Program Management | Jul 1999–Mar 2003
  • Coordinated and directed a department of 30 cross-functional employees to manage, build, test and deliver synchronized releases of Rational Suite, a product consisting of over 10 integrated tools; coordinated the delivery efforts of product teams from across the country.
  • Coordinated multiple simultaneous releases, ad-hoc projects and schedule changes.
  • Substantiated schedules, plans, deliverables and process within dynamic environment and business focus.
  • Maintained and oversaw synchronized and scheduled communication of the development teams.
  • Effectively worked with senior management to determine priorities and direction.
  • Forged resolution of cross-company product, as well as schedule changes, conflicts and issues.
  • Successfully introduced a brand-wide licensing and localization strategies.
Senior Product Manager and Synchronized Release Manager | Apr 1998–Jul 1999
  • Displayed expertise in coordinating synchronized development schedule for eight geographically distributed business units.
  • Managed and grew cross-functional rollout of products with teams from Development, Release Engineering, Documentation, QE Manufacturing, Marketing, and Support.
  • Designed and developed infrastructure to support coordinated product release across distributed team environment.
  • Effectively determined requirements and interface for tools produced by the Windows Suites Business Unit
  • Created client-side licensing model for company-wide use.
  • Efficiently restructured product upgrades across company, necessary to create a predictable and repeatable process

XYZ  CORPORATION | Concord, MA

Senior Development Product and Program Manager | 1996–1998
  • Drove and determined product management programs and strategies in a strongly developer-focused company.
  • Collaborated with Development, Documentation, Quality Assurance, Marketing and Support Teams to keep all areas informed regarding direction, changes, and schedules.
  • Successfully coordinated beta programs and customer focus groups.
Manager Technical Support, End-User Products | 1993–1996 Technical Support-Engineer, PowerBuilder | 1992–1993

Earlier Career

WXYZ LABORATORIES, INC. | Lowell, MA | Product Management, I.T. Project Leader, Technical Analyst, Business Systems Analyst CDE COMPANY| Boston, MA | Systems Analyst and Application Developer, Group Pension Systems EFG COMPANY | BLOOMFIELD, CT | Programmer Analyst, Homeowners & Group Pension Systems

Education and Professional Development

Bachelor of Arts in English and Political Science (Graduated with Honors) — TUV College | Hartford, CT Project Management Professional (PMP) Certification: 2005 Leadership Development Program, Center for Creative Leadership: 2001 Leading Product Development, Harvard Business School: 2000 Negotiation │ Conflict Resolution │ Management │ Requirements Management │ IT Strategies │ Executive Leadership

Professional Affiliation

Project Management Institute

Languages

Bilingual in English and French

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