Collision Center Manager


Collision Center Manager

Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address

PROFILE OVERVIEW

Proactive, seasoned, and dynamic management professional; offering remarkable experience in the automotive service, encompassing collision repair, auto body shop, expense management, and production. Adept at utilizing out-of-the-box strategies in improving service excellence, formulating strategic plans, as well as executing solution-driven projects, policies, and procedures to ensure highest level of customer satisfaction. Equipped with solid problem solving skills and keen attention to detail, crucial in managing high-priority and deadline-driven projects without compromising the quality of service.

AREAS OF EXPERTISE

XYZ Store Operations/General Management

  • Administered the entire body shop operations and activities of multiple employees while overseeing the wrecker service to ensure proper functionality
  • Rendered assistance in ensuring smooth operation of city-authorized storage lot
  • Managed overall business functions, including body work, paint work, customer service, task prioritization, monthly statements, closing tickets, accounting, records, and budget
  • Supervised full spectrum of purchasing, marketing, and operations, including detail, used car work, minor body work, contract labor, and rebuilt totals
  • Developed estimates, settled claims and total loss, and worked out ACVs

Sales and Profit Maximization

  • Achieved the “XYZ Store Manager in Sales Volume in the Houston District During 1988” from Ford Motor Company for demonstration of unparalleled performance and dedication to efficiency
  • Boosted revenue and profit through sale of labor and related products
  • Ensured first-rate quality to drive sales growth, guarantee total customer satisfaction, and strengthen company image by leveraging technical skills and effective marketing methods

Staff Administration

  • Directed various staff, including estimators, clerical, porters, metal technicians, paint technicians, drivers, and dispatchers toward achievement of organizational goals
  • Mentored and developed several employees to ensure efficient and profitable operation of the Body Shop Department
  • Established and maintained positive working relationships within line of work

RECENT EXPERIENCE

XYZ Store Manager
Mike Calvert Toyota, Houston, TX
1994-2011

Managed and streamlined the entire body shop operations, including sales, production, and profits. Established and developed customer relations, prepared estimations, coordinated work schedule, set-up projections, developed budget, and performed body shop accounting.

Career Highlights:

  • Earned distinction and achieved top estimate accuracy rate through direct supervision of the installation of several Direct Repair Programs
  • Gained multiple “Trip” awards from Toyota Motor Company for Top Body Shop Sales in group
  • Received several “Management Excellence Award” from Toyota through demonstration of unparalleled performance, dedication to efficiency

EARLIER CAREER

XYZ Store Manager
Galleria Area Ford, Houston, TX

Service and XYZ Store Manager
Post Oak Paint and Body, Houston, TX

XYZ Store Manager
Apollo Paint & Body, Houston, TX

XYZ Store Manager
Robbins Chevrolet Company, Houston, TX

XYZ Store Manager
Galleria Area Inc., Houston, TX

Service and XYZ Store Manager
EFG University, Houston, TX

Staff Appraiser/Adjuster
ABCD Company, Houston, TX

Working Foreman
University Service Center, Houston, TX

Self-Employed
Independent Paint Shop, Houston, TX

Make-Ready Technician, Heavy-line Mechanic Helper, Painter’s
Helper, and Commission Painter
DeMontrond Buick, Houston, TX

CERTIFICATIONS

TOYOTA MASTER CERTIFIED COLLISION CENTER MANAGER

INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR I (I-CAR) PLATINUM
CERTIFIED

  • Unibody Repairs, Finish Match, Electrical, AVS, Steering and Suspension, Plastic Repairs, CR2000

AUTOMOTIVE SERVICE EXCELLENCE (ASE) MASTER CERTIFIED COLLISION

  • Refinish, Non Structural Damage Analysis, Estimation, Suspension

PROFESSIONAL DEVELOPMENT

Associated Adjustors Training Program, Introduction Course,
Type II-Casualty, PPG Training Courses Painting Basecoat
Clearcoat, Greenbelt Production Systems

COMMUNITY INVOLVEMENT

  • Teacher, Children’s Sunday School, Spring Baptist
  • Member, Christian Motorcyclist Association (CMA)

Category: Automotive Industry, Resume Samples · Tags:

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