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IT Specialist Federal Resume Sample


IT Specialist Federal Resume Sample

Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address

IT SPECIALIST (NETWORK)
Job Announcement No.: SW12210-R1-526312PP124118
Series and Grade:
Social Security No.:
Citizenship:

QUALIFICATIONS PROFILE

Highly accomplished, technically inclined, and results-driven professional, with comprehensive years of experience and visible accomplishments in information technology, network administration, and project and collections management. Equipped with extensive background in military and security operations; complemented with strong management and leadership distinctions in supervising teams toward achievement of established goals and objectives. Adept at delivering revenue gains and profitable operations through business requirements identification, process design, and system improvement.

  • Skilled at identifying and resolving complex projects involving life cycle design, development, modification, evaluation, and integration of large-scale computer software and hardware functions.
  • Capable of utilizing in-depth familiarity of Six Sigma methodologies and process improvements.
  • Armed with strong analytical capabilities and out-of-the-box thinking to capture key issues and formulate competitive action plans on time, and within budget and specifications.
  • Currently holds Active Top Secret Security Clearance. Willing to travel.

AREAS OF EXPERTISE

  • Network Administration and Operations
  • System Design and Implementation
  • Project Management and Completion
  • Technology Needs Analysis
  • Leadership, Training, and Staff Motivation
  • Technical Support and Troubleshooting
  • Rapid Conflict Resolution
  • End-User/Customer Service

TECHNICAL SKILLS

  • Microsoft Office Applications
  • Personal Computer/Networking Environments: Microsoft Windows 95, 98, NT, 2000, and XP
  • UNIX and Sun Operating Systems

RELEVANT EXPERIENCE

COMPANY XYZ | 3 COMMERCIAL PLACE, NORFOLK, VA, USA 23508
TREASURY SERVICE ADVISOR | MAR 2004-PRESENT
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Display unsurpassed leadership in training customers while providing assistance in the installation of various commercial card software products through web and telephone.
  • Serve as primary point of contact in identifying and troubleshooting various network problems, including protocol and communication issues.
  • Efficiently function as Client Workbook Consultant, sustaining constant communication with clients by responding to their e-mails and inbound calls from client program administrators requiring changes for company workbook.

Highlights:

    • Demonstrated proficiency in Commercial Card as well as in Commercial EAGLS, EXPRES (expense reporting), VISA VIM, MasterCard SDOL, and Total Systems.
    • Gained full knowledge and expertise in Windows NT, 2000, and XP.
    • Leveraged expertise in System Administrator utility, Discovery, and IBM ticket tracking process.

ABC MISSION SYSTEMS| 8030 HARBOUR VIEW BLVD,
HAMPTON, VA, USA 23435
IT PROGRAM MANAGER II | NOV 1998-MAR 2004
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Regarded as a technical expert, administering overall facets of technical planning, analysis, design, development, configuration, integration, implementation, training, and management of information network systems.
  • Fulfilled various positions, such as LAN Technician II, C4 Systems Analyst, Configuration Management Analyst, and Communications Analyst.

Highlights:

    • Designed and developed equipment and services for military exercises by providing system configuration support with Commercial Off The Shelf (COTS) and military software.
    • Spearheaded the successful team development of LAN technicians; coordinated the designation of duties for ADP team while ensuring timely completion of all projects.

GHI COMPUTERS| 111 GATEWAY DRIVE, HAMPTON, VA, USA 23630
TECHNICAL SUPPORT PROFESSIONAL | AUG 1998-NOV 1998
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Delivered excellent customer service and ensured total satisfaction by promptly and courteously responding to their technical support requests received through Web interface and telephone. Scanned, read, and completed technical manuals, interfaced with users, and conducted computer diagnostics to investigate and resolve problems, providing technical assistance.

COMPANY FGH | 2616 QUALITY COURT, VIRGINIA BEACH, VA, USA 23454
COLLECTION MANAGER AND NETWORK ADMINISTRATOR | SEP 1995-AUG 1998
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Directed and coordinated the installation of all new hardware and software as well as network security.
  • Assumed full responsibility in overseeing maintenance of other office equipment, fax machines, copiers, and mailing machines.

Highlights:

    • Brought additional revenue for the company by identifying new business opportunities and generating new clients.
    • Broadened skills and knowledge of new employees by providing effectual training and supervision.
    • Accurately handled the documentation of all new data into the system, while ensuring smooth and efficient account workflow.

OTHER EXPERIENCE

COMPANY JKL | 9333 BALBOA AVENUE, SAN DIEGO, CA, USA 92123
TRAINING ANALYST | JAN 2009-PRESENT
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Utilized administrative skills in coordinating the receipt of records and entering all data from the Observer/Controller for the specified War-Fighting Function (WFF).
  • Prepared and completed of reports and AAR products.
  • Employed highly analytical and independent judgment in conducting analysis.

COMPANY OPQ | 3200 ELMHURST LANE, PORTSMOUTH, VA, USA 23701
FIRST SERGEANT | AUG 1981-PRESENT
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Participated in, orchestrated, and coordinated unit training, combat operations, and unit intelligence activities.
  • Functioned as unit primary noncommissioned officer, meticulously managing the processing of operations and intelligence information.

Highlight:

    • Led all initiatives in achieving assigned duties by executing tactical and technical guidance to subordinates, as well as professional support to both subordinates and superiors.

PEPSI-COLA| 17200 WARWICK BLVD., NEWPORT NEWS, VA, USA 23603
TEMPORARY EMPLOYEE | MAR 1995-SEP 1995
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Marketed and promoted Pepsi-Cola products by updating local vendors on newest advertisements and display setups, resulting in generation of company sales and revenue.

RST MEDICAL CENTER| 800 N FANT ST., ANDERSON, SC, USA 29621
SECURITY SUPERVISOR | SEP 1984-FEB 1995
Supervisor:
Tel: (May be contacted)
Salary per Year:
Hours per week:

  • Established strong rapport with patients, visitors, employees, medical staff, and the general public by providing them with a safe and secure environment.
  • Closely supervised and monitored entire facility to ensure proper protection of property against theft or damage for hospitals, patients, visitors, and staff.

EDUCATION

ASSOCIATE OF APPLIED SCIENCE IN COMPUTER SCIENCE: JUN 1998
EFG College of Technology | Newport News, VA 23602

PROFESSIONAL TRAINING

  • Microsoft Approved Coursework
  • Toastmasters International
  • Six Sigma

MILITARY TRAINING

  • All levels of Non-Commissioned Officers Education Training
  • Total Army Qualified Military Instructor/Small Group Instructor Qualified

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