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Liability Claims Specialist Resume Sample


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LIABILITY CLAIMS SPECIALIST

QUALIFICATIONS PROFILE

Highly motivated and dynamic professional, offering successful years of experience in various kinds of claims, such as auto/subrogation/commercial auto and general liability. Exemplify skills in analyzing and processing complex claims within assigned authority limits, in compliance with policy and legal requirements. Multi-talented visionary with leadership ability, as evidenced through on-time delivery of quality service to customers while maintaining company assets. Display great people and communication skills in building rapport with a wide range of clientele, identifying each client’s needs, and efficiently providing those needs, leading to surpassed business, operational, and enterprise goals. Technically sophisticated with Microsoft Office Suite and Quicken. Currently possess North Carolina Insurance License.

CORE COMPETENCIES

  • Research and Development
  • Enterprise Management
  • Special Needs Assessments
  • Project Coordination
  • Document Control
  • Customer Service Development
  • Strategic Planning
  • Conflict Resolution

PROFESSIONAL HISTORY

Allstate Insurance Company, Charlotte, NC
CLAIMS ADJUSTER | Dec 2007-Present

Render hands-on supervision to the first party and third party automobile claims and minor injury claims. Serve as panelist for Arbitration Forums. Administer overall claims preparation; including inspection, investigation, detailed damage specifications, comprehensive narrative reports, and authority request submissions to client. Conduct initial interviews to all prospective clients, securing resources to ensure timely resolution of issues. Generate productive client relations utilizing in-depth knowledge of principles and processes in providing customer and personnel services.

  • Earned distinction and achieved the Outstanding Claims Representative for the 1st quarter of 2011

Craters and Freighters, Sterling, VA
OWNER | Sep 2003-Aug 2007

Managed daily company operations, including marketing, sales, packaging (corrugated and wood crates), shipping, customer service, budgeting, and project planning. Supervised all facets of staff management, and directed new and existing staff on functioning, policies, and procedures of the company. Led the development of a series of leadership initiatives to augment corporate strategic direction and motivate employees toward career success. Employed strong problem solving skills and sound judgment in producing cost-effective solutions to all customer critical issues.

Farmers Insurance Group, Baltimore, MD
SUBROGATION CUSTOMER SERVICE REPRESENTATIVE | Aug 1998-Sep 2003

Oversaw subrogation for all personal lines of business, as well as handled investigation, negotiation, and inter-company arbitration and litigation. Assumed the roles of a remote adjuster that works from home in Connecticut, New York, and Virginia. Responded to recovery claims issues, gathered accurate information, and entered data into the computer system to recognize subrogation opportunities. Ensured customer satisfaction by providing resolution to all customer problems and delivering first-rate customer service.

EARLIER CAREER

Zurich American Insurance Group, San Francisco, CA
RECOVERY CUSTOMER SERVICE REPRESENTATIVE

Charles Schwab & Co., San Francisco, CA
RESEARCH SPECIALIST

Zurich American Insurance Group, Atlanta, GA
CUSTOMER SERVICE REPRESENTATIVE

EDUCATION

Bachelor of Business Administration, Major in Business Management, Minor in Criminal Justice
James Madison University, Harrisonburg, VA

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