Commercial Lines Department Manager

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Commercial Lines Department Manager Resume Sample

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Remarkably astute and dedicated professional offering broad-based domestic and international experience within the insurance field. Exemplifies keen expertise in all aspects of marketing, underwriting, financial analysis, and customer service. Excels at training and developing employees to foster team unity toward achievement of company goals and objectives. Accustomed to establishing profitable relationships with clients by addressing their diverse needs and providing utmost satisfaction. Detail-oriented and capable of multitasking in fiercely competitive, fast-paced environment.


  • Insurance Policy Knowledge in All Lines
  • Business Management and Operations
  • Problem Resolution and Decision Making
  • Financial Reports and Analysis
  • Articulate Oral and Written Communication
  • Outstanding Customer Service and Relations
  • Sales, Marketing and Promotions
  • Time Management and Prioritization
  • Human Resources Administration
  • Continuous Profitability Improvement


Commercial Lines Department Manager |Company Abcd, Montrose, CO | 2017–Present

Direct and coordinate daily operational aspects of the Commercial Lines Department mainly in the areas of customer service and marketing. Render prompt, accurate, and courteous service to client at the most economical costs. Determine staffing requirements: recruit, interview, and hire employees and administer employee’s yearly performance evaluation. Facilitate training to staff to develop competencies and ensure the quality of work produced in the department. Adhere to strict compliance with all new systems, procedures, and industry regulations to the department. Evaluate department’s financial statements, sales reports, and other performance data to measure goal achievement as well as to determine areas needing cost reduction and improvement. Collaboratively work with management, account executives, and producers on key accounts regarding risk management.

Notable Achievements:

  • Pivotal in writing the Commercial Lines Best Practices and Procedure manual for the agency
  • Established and implemented all commercial lines programs to include day-to-day relationships with clients and insurance companies
  • Utilized strong negotiations skills for agency contracts with insurance companies
  • Expertly implemented and managed the Insurance Center’s health and wellness program for employees

Real Estate Agent / Assistant | Company Xyz, Ontario, CA | 2014–2016

Assumed full responsibility in handling all facets of underwriting, financial analysis, servicing, and closing commercial real estate for one of Southern California’s top investment sales broker. Performed comprehensive market research and initiated client communications for business development. Prepared sales and purchase contracts; closed deals and initiated resale activity with buyer and sellers.

Notable Achievements:

  • Commended for obtaining, negotiating, and closing multiple commercial transactions for both buyers and sellers
  • Instrumental in assessing prospective commercial, investment, and residential properties
  • Recognized as a liaison between clients, loan brokers, escrow companies, title companies, and various contractors

Real Estate Agent and Assistant | Company Stuv, Upland, CA | 2010–2014

Provided expert oversight in all phases of underwriting, market analysis, servicing, and closing of more than 300 residential real estate transactions for one of the Inland Empire’s top agents. Regularly interfaced with clients; examined and evaluated prospective residential properties; completed sales and purchase contracts. Pivotal in making offers, assisting with closings, holding open houses, and initiating resale activity with buyers and sellers. Built and cultivated long-term quality relationships with clients, loan brokers, escrow companies, title companies, and various contractors. Successfully represented, negotiated and closed multiple residential transaction for both buyers and sellers.

Notable Achievements:

  • Initiated the development of wealth of knowledge in the local market and surrounding areas
  • Received the “Million Dollar Producer Award” in 2004 for displaying high degree of personal commitment and dedication
  • Earned distinction for successfully representing, negotiating, and closing multiple residential transactions for both buyers and sellers

Vice President / Account Executive | Company Pqrs, Los Angeles, CA | 1996–2010

Responsible for obtaining, designing, implementing, servicing, and maintaining a million dollar book of business of the Insurance Services Division. Program specialties included political risk, captive programs, fronted programs, global property programs, master controlled casualty programs, domestic and foreign workers compensation, domestic property and casualty programs to clients abroad and throughout the US. Fostered positive working environment with clients, insurance company underwriters, the Marsh worldwide network, member companies, and other company personnel.

Notable Achievements:

  • Exemplified professionalism and outstanding organizational and time management skills to increase client retention
  • Appointed as the International Resource Specialist for the Insurance Services Division
  • Worked with International Department of Marsh handling worldwide exposures and placements of multinational clients for eight consecutive years
  • Secured clients, including petrochemical companies, diversified manufacturers, defense-related companies, energy, public utilities, retailers, non-profit organizations, and pharmaceuticals


Account Representative | Company Efgh, El Monte, CA: 1993–1996


General Studies | MNOP College, Walnut, CA
High School Diploma | DEF High School, San Dimas, CA
Attend Continuing Education Classes in Real Estate and Insurance: 1988–Present


Colorado Property–Casualty Salesperson License
California Real Estate License
California Fire-Casualty Sales Person License


Member, Professional Independent Insurance Agents of Colorado
Member, Citrus Valley Association of Realtors
Member, California Association of Realtors
Member, National Association of Realtors


Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Publisher and Applied Agency Management System


Provided upon request