Continuing Care Retirement Community Executive Director Resume Sample
Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
QUALIFICATIONS SUMMARY
Proactive professional, with extensive years of experience in all facets of facilities management, including P&L responsibilities, renovations management, budgeting and financial monitoring, staff supervision, and regulatory compliance. Adept at developing solutions to diverse services and enhanced business standing. Successful in driving revenue growth, developing cross-functional teams, achieving financial goals, and maintaining high retention levels. Reliable leader in the rollout of a personal care home line of products. Articulate communicator with outstanding ability to generate rapport with clients, senior leadership, sales, customer service, and external vendors. Technically skilled in using MS Word and Excel and Safari.
CORE COMPETENCIES
- Facility Management
- Organizational Growth
- Performance Optimization
- Operational Streamlining
- Program Coordination
- Full P&L Responsibility
- Staff Development/Leadership
- Regulatory Compliance
- Budget Control
- Strategic Planning
PROFESSIONAL EXPERIENCE
LMNO SERVICES, Des Moines, IA
CCRC EXECUTIVE DIRECTOR, RST House Retirement
Community, Columbia, MD | 2015-Present
Supervise a 222-unit independent retirement community, 44-bed comprehensive care unit, and a 26-bed assisted living unit while reporting directly to the LCS Corporate Director of Operations Management with additional reporting responsibility to the Columbia Vantage House Corporate Board of Directors. Serve as one of the trustees on the Board of LifeSpan/MANPHA (Maryland Association of Non-Profit Homes for the Aging).
CCRC EXECUTIVE DIRECTOR, NOPQ Retirement Community
Baltimore, MD | 2012-2013
Functioned as executive director for a 182-unit independent retirement community, 37-bed comprehensive care unit, and a 12-bed assisted living unit. Provided expert oversight in the execution of overall budget process, with particular emphasis on the development of capital budget to generate and promote short- and long-term renovation projects. Worked on the Life Care Services corporate Quality Assurance/Continuous Quality Improvement Committee, participating in the development of marketing plans for all divisions of the community. Reported directly to the Corporate Director of Operations Management while assuming additional reporting responsibility to the partnership of North Oaks, which comprised of the President of Life Care Services and the President of Mullen Enterprises.
Career Highlights:
- Guided and encouraged a team of directors in resolving previously unaddressed issues, enhancing budget processes, driving retention efforts, and addressing problems on lack of global perspective
- Teamed up with nine directors to conduct thorough research and analysis of key issues found in creative fiscal management and creative staff restructuring on a semi-monthly basis
- Administered system engineering of the Financial Department to ensure Medicare billing compliance, accounts receivable aging minimization, and accounts payable on-time/within schedule payment
- Instrumental in augmenting the entire Medicare Part B revenue
- Coached departmental directors pertaining to budget adherence and variance reporting, developed and carried out various quality improvement programs in adherence to Life Care Services
- Modified and refined the Assisted Living Contract to elevate private pay census, in collaboration with the health center administrator and Life Care Services compliance director
- Initiated and executed a capital program with “safety first” priority, a two- to four-year three-phase plan intended to demonstrate physical/construction improvements that impacted resident safety and marketability of the community
- Simultaneously created and implemented several staff programs, including EAP and additional training as well as promoted awards and social events to acknowledge various staff efforts
CCRC ADMINISTRATOR, BCDE Retirement Community
Lombard, IL | 2009-2012
Played multifaceted roles as associate executive director of a 398-unit independent retirement community and administrator of the 108-bed long-term care health center. Ensured regulatory compliance with state, federal, and regional agencies. Managed a staff of 95 from the health center and a staff of 155 from the retirement community. Worked closely with the executive director in developing and monitoring the operational budget. Participated in two Life Care Retirement Communities Committees, including the Quality Initiative and OIG Compliance. Reported directly to the executive director as well as to the Corporate Operations Manager and District Operations Manager. Supervised three resident-based community committees, including the Executive Committee, Finance Committee, and Health Care Committee.
Career Highlights:
- Established and developed several quality assurance committees, designing and implementing procedures to drive Medicare compliance and revenue growth
- Significantly contributed in a $160K renovation of the Memory-Impaired Unit
- Supported the committee with implementation of The Health Insurance Portability and Accountability Act
- Created and implemented the Disaster Committee and Loss Prevention Committee to support the entire community
EARLIER CAREER
GHI HEALTHCARE, Pittsburgh, PA
ADMINISTRATOR, Stuv Care Center, Pittsburgh, PA
ADMINISTRATOR, Rstu Nursing Care, McKeesport, PA
QUALITY ASSURANCE, Abc Healthcare, Pittsburgh, PA
DIRECTOR OF PERSONAL CARE, Cde Healthcare, Mount Pleasant,PA
PERSONAL CARE ADMINISTRATOR, Abc Care Center, Pittsburgh, PA
HIJK HOUSE, Charleroi, PA
DIRECTOR OF PERSONAL CARE
EDUCATION AND CREDENTIALS
BACHELOR OF SCIENCE IN SPECIAL EDUCATION
DEF University * Pittsburgh, PA
Certifications
- AIT/Preceptor for Health Care Administrators, Maryland | 2017
- State of Maryland Department of Health and Mental Hygiene License | 2013
- State of Illinois Department of Professional Regulation | 2010
PROFESSIONAL AFFILIATIONS
Board Trustee of Maryland Association of Non-Profit Home for the Aging
Commonwealth of Pennsylvania Department of State Bureau of Professional and Occupational Affairs
