Customer Care Representative

Customer Care Representative Resume Sample

Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address

Customer Service Representative

Qualifications Summary

Competitive, dynamic, and versatile professional, with sales and management experience in all aspects of residential retail mortgage, client services, and loan administration within the financial services and banking industry. Knowledgeable of the principles and processes in providing customer and personal services, including assessing customer’s needs and ensuring high-quality standards for services rendered. Personable with strong communication skills; multilingual in Spanish, French, and English. Powered with innate relationship-building qualities, along with strong public relations and leadership abilities.

Interested in pursuing a challenging career within the banking and mortgage industries with opportunities for additional growth and career advancement. Detail-oriented with proven organizational and analytical skills to multitask in competitive and fast-paced environments. Reputed as a hardworking sales professional with sound product knowledge, diligence, and impressive sales background.

Professional Experience

ABCD Services, Orlando, FL
Part-Time Supervisor | 2016–Present

Oversee daily training and development of newly hired employees into senior package handlers within 30 days.

  • Successfully earned promotion from part-time seasonal package handler to part-time supervisor, for demonstrating outstanding leadership and performance.
  • Led and managed employee retention and development into the role of full-time drivers and supervisors for UPS.

Part-Time Seasonal Package Handler | 2015–2016

Proactively performed various duties, including inspecting, scanning, and placing package for correct destination while ensuring that customers are able to track their package on its way to destination. Loaded package in feeder/truck and made sure it has no damage for timely delivery and customer satisfaction.

BCDE, Inc., Orlando, FL
Customer Service Representative | 2017–2018

Answered multiple calls for unemployment beneficiaries, verifying if customers were qualified and determining the amount of benefits to be received upon approval of the claim.

CDEF Energy, Orlando, FL
Customer Service Representative | 2015–2016

Established and maintained communication with clients, identifying and addressing account and billing issues and concerns. Administered direct selling of company products and services. Set goals to meet and exceed company quotas. Determined customer needs and developed marketing approaches to expand production.

DEFG Stores Inc., Orlando, FL
Part-Time Sales Associate | 2012–2017

Marketed and sold specialty cookware and exotic foods from different countries worldwide. Built and cultivated relationships with customers and demonstrating food-based knowledge on different kitchen utensils and purposes.

EFGH Corporation, Orlando, FL
Loss Mitigation Specialist | 2014–2015

Effectively managed direct contact with clients to analyze and resolve outstanding mortgage debts while developing repayment plans that benefited both the client and the company.

  • Ensured facilitation of monthly and quarterly financial goals and maintenance of a positive cash flow.
  • Applied sales and marketing approaches in procuring positive results from customers and meet company goals.

FGHI Company FA, Orlando, FL
Senior Personal Financial Representative/Loan Officer | 2013–2014

Handled banking center deposit growth and cross-selling of bank products and services to prospective customers. Processed bank wires, loan applications, and mortgage loans.

GHIJ Investments, Kissimmee, FL
Senior Loan Officer/Loan Originator | 2010–2013

Ensured compliance of loan approvals within required time constraints of mortgage and investment contracts. Documented and submitted weekly call reports for branch manager. Coordinated business luncheons to provide new mortgage program training and educate on changing market conditions to various referral sources.

HIJK Company, Orlando, FL
Package Handler/Trainer | 2009–2012

Inspected, scanned, and placed package for correct destination to ensure customers were able to track their package on its way to destination and loaded package in feeder/truck for timely delivery and customer satisfaction.

Bank of America, Orlando, FL
Senior Personal Banker /Loan Officer III | 2007–2010

Executed numerous customer wire transfers for both consumer banking and business customers.

  • Forwarded and verified wired funds, ensuring all compliant information were thoroughly met based on federal banking guidelines.
  • Served as a team leader for junior representatives, conducting training and quality assurance.

Earlier Career

IJKL Bank, Island Park, NY
Senior Sales and Service Representative/Loan Officer II

Bank of JKLM, Garden City, NY
Teller Manager

Bank of JKLM, Valley Stream, NY
Assistant Head Teller (Assistant Teller Manager)

Military Experience

United States Army Reserve, Orlando, FL
Spec E4 Heavy Equipment Motor Transport Operator | 2009–Present


Associate’s Degree in Business Management and Finance (Expected Graduation: 2022)
Grantham University, Kansas City, MO

Bachelor of Science in Business Administration | Almeda University, Online

Banking and Financial Studies | American Institute of Banking, Long Island, NY

Coursework in Business Administration | York College, Jamaica, NY

Mortgage Broker School | Kambuck Resources, Orlando, FL

Professional Training

Business Banking | Business Lending | Consumer Banking Products | Retirement and Investments Sales

ACH Wire Transfer Services/Treasury Management | Teller Training in Cash Handling | Anti-Money Laundering Training

Bank Secrecy Act, Patriot Act, and Privacy Act | Fair Credit Reporting Act | Fair Debt Collection Practices Act

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