Retail Sales Representative Resume Sample
Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
SUMMARY OF QUALIFICATIONS
Highly motivated, entrepreneurial-thinker, and action-oriented professional, with substantial experience in sales, marketing, customer service, and operational streamlining; combined with unyielding expertise in managing all facets of program/product development, from initial analysis and conceptual design through implementation, quality review, and enhancement. Multifaceted and decisive in driving numerous startups that transform into successful market leaders. Exemplary skills in organizing and directing marketing strategies, building strategic relationships, and increasing productivity.
CORE COMPETENCIES
Revenue and Profit Maximization
New Business Development
Customer Relations
Organizational Needs Assessment
Staff Development
Operational Streamlining
Strategic Planning
Conflict Resolution
CAREER HIGHLIGHTS
- Led the Sarasota Store to reach 65% year-over-year growth in November 2010, which led to acknowledgment as Top 10 company wide
- Instrumental for making the company to be recognized as three-time #1 producing store in Florida Region from November 2018 to January 2011
- Spearheaded the company to be acknowledged as the top 3 producing store in Florida Region in February 2019
- Earned distinction and achieved high-levels of ranking as the #3 in Florida Region for Managers based on quota attainment and earnings for President’s Cabinet 2018
- Received multiple Winner’s Circle Award throughout tenure with Verizon Wireless
- Drove Venice, Florida branch to attain top ranking in Florida Region as per revenue, metrics, and year-over-year-growth for three consecutive years
- Attained #1 rating as Data Consultant in data revenue within Southwest and West Districts for Verizon Wireless
- Brought #1 year-over-year improvement in data revenue for several districts in Florida Region
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS | City, State
Retail Store Manager: Oct 2018-Mar 2019
- Led the development and implementation of the retail sales channel for sales generation of wireless products, services, and applications
- Created and executed various policies and procedures that streamlined the overall store’s retail operations
- Developed management reports and retail store correspondence; handled P&L responsibility through effective management of store schedule and payrolls, including overtime and temporary or promotional expenses
- Held accountable for the successful completion of all sales and data training programs of direct reports within time constraints as well as with promotional trainings
- Educated employees on best practices to assess and address various client needs and lessen management’s involvement with errors on customer accounts
- Administered store churn by qualifying customers for additional services before unsubscribing from existing ones
VERIZON WIRELESS | City, State
Retail Store Manager: Oct 2015-Oct 2018
- Worked closely with other locations throughout the district to guarantee first-rate quality of sales strategies
- Implemented selling strategies that produced positive outcomes on overall sales performance
- Maintained industry values and business ethics, and ensured strict confidentiality concerning company assets and proprietary information
- Adhered to company standards in maintaining store appearance and product presentation
- Facilitated timely store promotions to successfully achieve sales and financial objectives
- Teamed up with other managers to ensure proper strategy execution and business driving skills as they relate to 5-Star and Campaign Manager utilization
VERIZON WIRELESS | City, State
Assistant Store Manager: Aug 2016-Oct 2017
- Assisted in directing a team of 15 sales professionals while commissioned to formulate and implement closing strategies to increase market share faster that the competition while maintaining current client base
- Handled inventory, cash and schedule management, conflict resolution, customer escalation, and business account acquisition and maturation
- Initiated and monitored results of executable data sales strategies for retail teams, ensuring achievement of aggressive recurring revenue targets
- Directly reported to area director to ensure bottom-line success
VERIZON WIRELESS KIOSK IN CIRCUIT CITY | City, State
Sales Supervisor: Apr 2014-Feb 2015
- Took charge in retiring aggressive sales targets through activation of small business and retail accounts
- Developed monthly requirements, including customer needs analysis, account management and development, outside prospecting, and social networking
- Produced additional revenue by maturating existing accounts
EDUCATION AND TRAINING
BACHELOR’S DEGREE IN POLITICAL SCIENCE: 2008
MNO University, Starkville, MS
PSYCHOLOGY OF SELLING, Sales Seminars from Brian Tracy
