Case Manager

Case Manager Resume Sample

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Complete Address
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Dedicated and reliable professional, with nearly 6 years of experience in counseling and managing mental health of severely emotionally disturbed children and youth, backed with solid experience in management, staff development, supervision, and client relations. Possess thorough understanding of client behaviors, program guidelines, and methods of intervention. Adept in crisis management and utilizing appropriate interventions when presented with challenging or unsafe client behaviors.

  • Committed and accustomed to working with mentally and behaviorally challenged clients; capable of establishing rapport, making them comfortable and open for intervention.
  • Demonstrate strong interpersonal and communication skills; able to work effectively with individuals and agencies across all levels.
  • Excellent team player who is willing to initiate discussions as well as compromise for the benefit of clients and attainment of organizational goals.
  • Passionate in motivating students to identify life goals, facilitate positive change, obtain personal growth, while recognizing and overcoming barriers to personal success.
  • Extremely focused with remarkable work ethic amidst critical and highly stressful situations.
  • Effective in prioritizing and managing multiple projects simultaneously.


Supervision & Administration
Staff Training & Development
Program Development & Implementation
Cultural Competency
Counseling & Case Management
Crisis Management & Intervention


Bachelor of Art in Psychology: 2004
ABC University, San Jose, CA

Bachelor of Science in Justice Administration: 2004
ABC University, San Jose, CA


DEF Center, Hayward, CA
Senior Classroom Counselor/Mental Health Assistant | 2017-2018

  • Entrusted to lead the academic instruction and group skill-building activities of severely emotionally disturbed (SED) children and youth, providing therapeutic interventions based on client treatment plans and program guidelines.
  • Developed and implemented individual treatment plans in close consultation with teachers, therapists, social workers, administrators, and guardians.
  • Prepared individual client assessment sheets as well as daily and weekly reports on the evaluation of children’s social, emotional, and academic progress.
  • Provided recommendations related to the management and scheduling of classroom activities.

DEF Center, San Leandro, CA
Milieu Supervisor | 2014-2017

  • Trained new employees as well as addressed employees’ inquiries regarding benefits.
  • Developed and implemented orientation procedures for newly hired employees.
  • Handled all the necessary preparations for the site where agency-wide trainings on crisis management, crisis communication and intervention are conducted.
  • Directly supervised all milieu workers.
  • Ensured appropriate coverage for all shifts.
  • Worked closely with the clinical team to ensure that the milieu staff implemented clinical recommendations into the day-to-day client care.

DEF Center, San Leandro, CA
Classroom Counselor/Mental Health Assistant | 2012-2013

  • Conducted thorough assessment of client needs and made recommendations to help meet them.
  • Worked closely with students; helped them to transition from one activity to the next in a timely manner, and patiently assisted them during meals and in their transportation.
  • Contributed to the interdisciplinary treatment planning process by communicating observations, suggesting interventions, and participating in meetings related to client care.
  • Participated in reporting conference with parents, referral sources and treatment team.
  • Worked as a member of a multi-disciplinary team using behavioral, clinical, and therapeutic techniques appropriately.
  • Charted and wrote weekly summaries of each student’s mental health goals.


GHI Club, Lafayette, CA
Manager | 2012

North Oakland Chiropractic Clinic, Oakland, CA
New Generations Sport & Spine, Newark, CA
Front Street Chiropractic, San Francisco, CA
Ke Aloha Hawaiiana Day Spa, Walnut Creek, CA
Massage Therapist (Independent Contractor) | 2004-2005

Oakland Raiders, Raider Image LLC, Richmond, CA
Retail Manager | 2007-2011

JKL Corporation, Oakland, CA
Client Services Representative | 2006-2010


CPR and First-Aid Certified: 2011-Present
Professional Assault and Crisis Training Facilitator: 2016-2018
Reading Revolution Instructor: 2014
Certified Massage Therapist: 2010-Present
30-Day Emergency Substitute Teaching Credential: 2013-Present


Member, Seneca Center Ahimsa Initiative Committee
Member, American Massage Therapy Association (AMTA)

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