Complete Name
Complete Address
Phone # / Cell Phone #
E-mail Address
MANAGER/TEAM LEAD
Field of Interest: Sales | Financial Services | Area of Focus: Banking | Call Center
QUALIFICATIONS PROFILE
Highly capable and intuitive sales professional offering easily transferable and broad experience in client relationship, management, sales, customer service, and marketing. Demonstrate proficiency in responding to client needs and formulating the tactical action plan to achieve incremental results. Adept at increasing customer retention, expanding sales, and driving revenue. Knowledgeable of business and management principles involved in strategic planning, leadership technique, and production methods. Constantly explore opportunities to further increase customer loyalty and boost revenues.
CORE COMPETENCIES
- Business Unit Management
- Customer Relationship Management
- Presentation and Communications
- Coaching and Motivating
- Sales and Marketing
PROFESSIONAL EXPERIENCE
Allstate Insurance Company, Woodridge, IL
Direct Sales Manager | Nov 2016-Present
- Direct a high-performing team consisting of 19 licensed sales agents, in which 7 were promoted to the premiere sales agent role
- Assume full responsibilities in coaching, motivating, and mentoring the team to exhibit desired behaviors in the areas of sales, customer service, compliance, and retention
- Play an integral role in providing strategic direction of testing, recommendation, and implementation of standardized closing and objection handling portion of company sales process
- Submit findings of closing techniques test to senior leadership team for inclusion into sales process
- Involve in the development and organization of the training for sales managers of the new closing techniques within the sales process for all three offices
- Facilitate and lead training to enhance customer relationship management during all customer interactions
- Correspond to distribution channel as a subject matter expert on coaching and motivation for regional leadership forum
- Mentor new and emerging leaders within the sales organization
Notable Achievements:
-
- Initiated increase in customer satisfaction through leading a cross-functional team of sales and service leaders
- Recognized as most skilled sales trainer among sales leadership team
- Drove direct reports to become #1 cross-selling team in the entire distribution channel in 2009
- Attained #4 ranking in overall performance scorecard out of 44 managers in distribution channel in 2010
- Received Innovation and Improvement Award in 2010, given among frontline leaders in department
- Documented eight training videos that addressed the most common customer objections with proven strategies to overcome them, which are highly viewed and rated sales training materials on Allstate’s video educational platform
Allstate Insurance Company, Charlotte, NC
Direct Sales Agent | Oct 2014-Nov 2014
- Entertained inbound/outbound calls to promote sales in a call center environment
- Performed regular consultation with clients to create most superior auto, homeowners, renters, condo, and personal umbrella policy packages
- Consistently recommended and closed cross sale opportunities
- Played an integral role as a contributing member of business unit’s employee council that brought recommendations of change initiatives to leadership team for consideration
Notable Achievements:
-
- Generated in excess of $750K in new business premium during the first year of tenure
- Attained North Carolina Property and Casualty Insurance License
- Recognized as top five producer of new business among 200-member salesforce
Red Ventures, Inc., Charlotte, NC
Inside Sales Representative | Oct 2013-Oct 2014
- Respectfully answered inbound/outbound calls in sales call center environment
- Specialized in selling home security systems, DirecTv, and high-speed internet products from industry leaders
- Professionally trained new hires during initial period on the sales floor
Notable Achievement:
-
- Performed consistently at 125% of quota and ranked at the top of the monthly bonus pool
OTHER EXPERIENCE
Hampton Inn Hotel, Charlotte, NC
Guest Services Agent/Night Auditor | Jan 2012-Sep 2017
EDUCATION
Pursuing Bachelor of Arts in Leadership and Organizational Behavior (Start Date: Mar 2018)
Northwestern University, Evanston, IL
Communications Major (2011)
Bradley University, Peoria, IL
PROFESSIONAL DEVELOPMENT
Allstate Leadership: Building on Leadership Experience
Leading High Performance Conversations
PROFESSIONAL AFFILIATIONS
Toastmasters International, North Carolina State District
Allstate Insurance Toastmasters Club
Illinois Property and Casualty Insurance License
AWARDS AND RECOGNITION
1st Runner Up, Toastmaster’s International North Carolina State District International Speech Competition, 2017
Champion, Toastmaster’s International North Carolina Division C International Speech Competition, 2017
Finalist, Toastmaster’s International North Carolina District Evaluation Speech Competition, 2017
Champion, Toastmaster’s International North Carolina Division C Evaluation Speech Competition, 2017
Allstate Leadership and Innovation Sales Award, 2018
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, and PowerPoint)
E quality – client call monitoring system
Avaya